Our Return Policy
We would love for you to be happy with your purchase. If for any reason you are not, this policy explains our process and your rights when returning items you bought from our website.
Right To Cancel (14-Day Cooling Off Period)
As an online retailer based in the UK, we offer all customers a statutory right to cancel their order within 14 days of receiving their item(s), for any reasons, in accordance with the Consumer Contracts Regulations 2013.
To cancel, you must contact us within this period, after this you have a further 14 days to return the item(s) (after contacting us within the initial 14 days).
The items must be unused, in the original packaging, and in a resaleable condition.
Once you have returned the item and we receive it, we will issue a full refund within the 14 days.
Returning After The Cooling-Off Period
Outside of the Cooling-Off Period, we accept returns for defective and faulty item(s) ONLY.
If your item(s) arrives damaged or develops a fault, please contact us with details and clear photos where possible, we will arrange a return and a refund, in line with your rights under the Consumer Rights Act 2015.
Return Postage
If you are returning an item because you’ve changed your mind on the item(s), you are responsible for the cost of the return postage.
If the item(s) are faulty or damaged, we will reimburse your reasonable return postage costs - please keep proof of the postage for this.
Exchanges
We do not offer exchanges.
If you wish to exchange an eligible item, please follow the returns process above for a refund, and then place a new order for any replacement item.
How To Return An Item
Contact us using: heythere@kadodogames.com with your order number before sending anything back (if not we cannot confirm a refund).
After this, we’ll confirm the return address and the next steps you need.