Privacy Policy

This Privacy Policy describes how Kadodo Games (the “Site, “we”, “us”, or “our”) uses, collects, and discloses your Personal Information when you visit, use our services, or make a purchase from kadodogames.com (“us”) or otherwise communicate with us (collectively, the “Site”). For the purposes of this Privacy Policy for Kadodo Games, “your” and “you” refer to the user of the Services provided by this “Site”, whether you are a customer, website visitor, or another individual whose information we have persuant collected in regards to this Privacy Policy.

Please make sure you read this Privacy Policy carefully.

Any Changes to this Privacy Policy

We (“us” at Kadodo Games) may update this Privacy Policy, including updated reflections to our practices or for other operational, legal, or regulatory reasons. When this Privacy Policy has been updated, it will show the most recent date of when it was updated and take any other steps required by applicable law.

2. How We Collect and Use your Personal Information

To provide the Services, we collect Personal Information about you from a variety of sources (as detailed below). The information that we collect (including but not limited to the cookie preferences) and use depends on how you interact with us.

In addition to these specific uses, we may use information we collect about you to communicate with you, in order to provide or improve the Services, comply with legal obligations, enforce any applicable terms of service, and to protect the Services, the rights of Kadodo Games, and the rights and services of our users or others.

2.1 Personal Information That We Collect

The types of Personal Information that we collect regarding you (the “user”) depends on how you interact with the Site and use our Services. When we use the term “Personal Information”, this is regarding the information that can be associated with you, whether identifying to, relating to or describing you. The following indicates the categories and types of Personal Information that we collect.

2.2 Information That We Directly Collect About YOU

Information that we directly gain from you directly submitting through these Services and this Site includes the categories of (further details are described in Appendix A) but is not limited to:

Provide services and goods, including delivery
For the operation of customer accounts
To prevent, detect, investigate or prosecute crimes
For services updates or marketing purposes
To comply with legal requirements
For recruitment purposes
For dealing with queries, complaints or claims
For continual improvement of operations

Some features of these Services may require you to directly provide us with certain parts of information about yourself. You do not have to provide this information, but by doing so any issues may not be solved correctly, or it may prevent you from accessing and using these Services to the best of its ability.

2.3 Our Lawful Bases for Information Collection

We have a lawful basis for collecting and using your Personal Information for your consent, to carry out a contract with you, for our legal obligation to comply with the law and in our legitimate interests as a business (further details are described in Appendix B). For more information of our legitimate interests as a lawful basis, you can contact us using the contact details set out below.

2.4 Information That We Directly Collect About YOUR USAGE

We may automatically collect certain information about your interaction with the Services through “Usage Data”. Doing so, we may use cookies, pixels and other similar methods, e.g. “Cookies”. This “Usage Data” may include information about the method that you accessed this Site and use these Services, as well as (but not limited to) device information, browser information, network connection information, your IP address and other various information about how you interacted with these Services.

2.5 Information That We Collect From THIRD PARTIES

We collect Personal Information about you from multiple places including (but not limited to):

Directly from you
Legal and judicial sector organisations
Previous employers
Providers of marketing lists and market research organisations
Suppliers and service providers
Companies who support our Site and Services, for example Squarespace
Payment Processors who collect your payment information to fulfill your orders and also to provide you with the necessary products you have requested and purchased from our Services; this is to finalise our contract with you regarding the purchasing and fulfilment of the orders
Parties that are related to when you visit our Site, open or click on emails we sent you or interact with our Services or advertisements may also collect information using online tracking technologies such as pixels, web beacons, third party libraries, software developer kits and cookies.

Any information collected from these third parties will be treated in accordance with this Privacy Policy. Where necessary, we will transfer personal information outside of the UK; when doing so, we will comply with UK GDPR, making sure appropriate safeguards are in place.

2.6 How We Use Your Personal Information

We may use the Personal Information collected about you in various ways, including:

Marketing and Advertising
- We may use your Personal Information for marketing and promotional purposes, such as to send advertising, promotional and marketing communications via text/phone message, email or postal mail. This could include using Personal Information collected about you to adapt the Services and advertising for our Site to tailor it better to your needs. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products (this in accordance with Article 6.1 F of the GDPR policy).
Providing Products and Services
- We may use your Personal Information in order to provide you with a greatly tailored set of Services in order to perform our contract with you. This includes in order to process your payments, fulfill your order, send notifications related to your account or orders or other transactions, to arrange for shipping of orders, to facilitate any returns and exchanges and any other features related to your service with our Site.
Communicating with You and our Service improvement
- We may use your Personal Information to provide you with necessary customer support and improve our Services. This is in our legitimate interests to be responsive to you, providing effective services and maintain our business relationship with you according to Article 6.1 F of the GDPR Policy.
Security and Fraud Prevention
- We may use you Personal Information in order to detect or take action into any possible fraudulent, illegal or malicious activities. If you decide to use our Services, you are responsible for the safety of your account information. We do highly recommend you to not share any account information with anyone else (including payment information, email etc.). If you believe your account has been compromised contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is in our legitimate interest to keep our website secure for you and other customers, according to Article 6.1 F of the GDPR Policy.

3. Cookies

Like many other websites, we use Cookies on our Site. For site specific information regarding our Cookies on this Site, read Squarespace’s cookie policy. Cookies are used to improve this Site and the Services that we run to better understand the specifics about user interaction within this Site (within our legitimate interests to administer, refine and enhance these Services). We also may permit to third parties to use Cookies to further improve this Site.

Most browsers force you to automatically accept Cookies, but on this Site you are able to reject or remove Cookies through your browser controls or the footer on this Site. Nevertheless, by removing these Cookies, it can negatively impact your user experience and will possibly cause certain features to not work as efficiently as possible.

4. How We Disclose Your Personal Information

In some instances, we potentially will disclose your Personal Information to some third parties for our contract fulfilment purposes, legitimate legal purposes and other reasons subject to this Site’s Privacy Policy; these include but are not limited to:

When you directly request or consent our Services to the disclosure of certain information to third parties, such as (but not limited to) to ship you products or through social media/login interactions.
With vendors or other third parties who may perform their services on our behalf (e.g. (but not limited to) payment processing, customer support, IT management)
With business and marketing partner to provide necessary services and advertisements to you, this will all be in accordance with their own privacy policies.
With other third parties in connection with business transactions such as a merger or bankruptcy, to comply with any legal obligations (including but not limited to subpoenas and search warrants). Additionally, to enforce any applicable terms of service, and to protect our Services, our rights or the rights of others.

We do not disclose or use any sensitive Personal Information without your prior consent.

With your direct consent, we may share Personal Information about you for the purposes of engaging in advertising and marketing.

5. Third Party Websites

Our Site and Services may provide hyperlinks or links to external websites or other online platforms not operated by us but by other third parties. If you follow the links to these external sites not controlled by us, we do not guarantee and are not responsible for the privacy and security of these other sites (including but not limited to the accuracy, reliability and completeness of these sites), therefore you should review their (external sites) privacy policies. Our inclusion of any other sites does not imply the direct or indirect endorsement of the content or views of these other platforms and sites.

6. Children’s Data

These Services and this Site are not for the intended use of children, thus we do not knowingly collect any Personal Information about children. If you are the guardian or parent of a child who may have provided us with any of their Personal Information, you are at liberty to contact us to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are the ones defined in applicable law) Personal Information of individuals under 16 years of age.

7. Security of Your Information and Retention of Information

Make sure you are aware that any security measures are imperfect and can be penetrable, so therefore we do not guarantee any “perfect and impenetrable security”. Furthermore, any information that is sent in transit between you and our Services is also not completely secure, so we do recommend that you do not use any insecure channels to communicate secure or confidential information.

The length of the retainment of your Personal Information is dependent on many varying factors, including (but not limited to) the necessity of information to maintain your account, comply with legal obligations, enforce or resolve any disputes or other contracts and policies.

8. Your Rights as a User

Your rights depends on your location and where you live. Therefore, you may have some or all of the following rights in relation to Personal Information about you as a user of our Services. These rights are not absolute and perhaps will apply in certain circumstances, and depending on your requests, we may decline your request as permitted by law. The following are examples of your rights as a user:

Right to Opt out of Sale or Sharing or Targeted Advertising
- You have the right to directly ask us at Kadodo Games not to “sell” or “share” your Personal Information or to opt out of us processing your Personal Information for the purposes of targeted advertising (as clearly defined in applicable privacy laws. If you were to visit our site with the Global Privacy Control opt-out preference signal enabled, we may automatically treat this as a request to opt-out of the “sale” or “sharing” of information.
Right to Delete
- You have the right to ask us at Kadodo Games to delete any of your Personal Information that we hold onto.
Right of Portability
- You have the right to ask us at Kadodo Games to transfer your Personal Information that we hold to another organisation, or you.
Right to Correct
- You have the right to ask us at Kadodo Games to correct any parts of your misinformation or incorrect Personal Information.
Right to Access/Know
- You have the right to ask us at Kadodo Games for copies of your Personal Information and other information (e.g. where we get information from and who we share with). There are some exemptions which means you may not receive all of the requested information.
Restriction of Processing
- You have the right to ask us at Kadodo Games to restrict and object to our processing of your Personal Information.
Appeal
- You have the right to appeal our decision at Kadodo Games if we decline your initial request.
Withdrawal of Consent
- As we rely on consent to collect, process and share your Personal Information, you also have the right to withdraw this consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the end of this privacy policy.

9. International Users

Be aware that your Personal Information may be transferred and processed outside of your country that you live in. This information may also be processed by external sources and third parties that operate outside of the country that you live in.

If we transfer your personal information outside of Europe, we use the typical and recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or the UK equivalent contracts (as relevant). This is unless the data transfer to this country has proficient and adequate protection levels.

10. Complaints to Us

If you have any complaints about the method of processing any Personal Information, feel the need to contact us using the details provided below. If you are still not satisfied with the response you gain, depending on your location and where you live, you may have the right to an appeal of our decision by contacting us using our contact information or provide a complaint with your local data protection authority agency. For the EEA, you can find a list of the responsible data protection authorities using this link.

11. Contact

If you have any questions about our Services, this Privacy Policy or other queries, or if you would like to exercise any rights available to you, please email us using the email heythere@kadodogames.com or contact us at 10 Ash Road, Kent, United Kingdom, DA3 8BQ.

For applicable data protection laws, and if not clearly stated previously, we at Kadodo Games are the data controller of your Personal Information.

Appendix

Appendix A

Provide services and goods, including delivery

Names and contact details (including email addresses and phone numbers)
Addresses (including billing and shipping addresses)
Purchase or account history
Payment details (including card or bank information)
Health and safety information
Account information
Information relating to loyalty programmes
Website user information
Information relating to compliments or complaints

For the operation of customer accounts and guarantees

Names and contact details (see above)
Addresses (see above)
Payment details (see above)
Purchase history
Account information (including registration details)
Marketing preferences
Third-party name and addresses if purchases is used for a gift

To prevent, detect, investigate or prosecute crimes

Names and contact information
Customer and client accounts and records
Financial transaction information

For services updates or marketing purposes

Names and contact details
Addresses
Marketing preferences
Location data
Purchase or viewing history
IP addresses
Website and app user journey information
Records of consent (where appropriate)

To comply with legal requirements

Name and contact information
Financial transaction information
Health and safety information
Any other personal information required to comply with legal obligations

For recruitment purposes

Names and contact details (see above)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (including but not limited to employment references or secondary employment)
Education history (including qualifications)
Right to work information
Details of any criminal convictions (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
We also collect or use the following special category information for these purposes; this information is subject to additional protection due to its sensitive nature:

Racial or ethnic origin
Health information

For dealing with queries, complaints or claims

Names and contact details (see above)
Addresses
Payment details
Account information
Purchase or service history
Financial transaction information
Correspondence

For the continual improvement of operations

Names and contact details
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Financial transaction information

Appendix B

For collecting or using Personal Information to provide services and goods:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have the right to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to delete, the right to object and the right of portability.
Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right of portability. Our legitimate interests are to be able to respond fairly and appropriately to any complaints.

For the operation of customer accounts and guarantees:

Consent - see above.
Contract - see above.
Legal obligation - see above.
Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right of portability. Our legitimate interests are to keep records for financial probity and audit.

To prevent, detect, investigate and prosecute crimes

Contract - see above.

For service updates or marketing purposes

Consent - see above.

For legal requirements:

Contract - see above.
Legal obligation - see above.
Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right of portability. Our legitimate interests are to make sure Kadodo Games Ltd. is a socially aware enterprise.

For recruitment purposes:

Consent - see above.
Contract - see above.
Legal obligation - see above.

For dealing with queries, complaints or claims:

Consent - see above.
Contract - see above.
Legal obligation - see above.
Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right of portability. Our legitimate interests are to respond swiftly to queries, complaints or claims in the best interest of the third-party and Kadodo Games Ltd.

For continual improvement of operations:

Contract - see above.
Legal obligation - see above.